Welcome to 2026! While December brought holiday celebrations and well-deserved time with loved ones, our teams continued working behind the scenes to deliver innovations that redefine what's possible in intelligent surveillance. This January update is packed with transformative capabilities across both VORTEX Cloud and VIVOTEK products—representing our commitment to empowering security professionals with cutting-edge tools that turn passive monitoring into proactive protection.

VORTEX Cloud Updates

Think Alert: Stop Threats Before They Escalate

Imagine describing a security concern in plain language and having the system automatically monitor for it. That's the power of Think Alert.

Security teams simply describe the behavior they want to detect—such as “someone smoking in a meeting room” or “a person running through the lobby”—and receive real-time alerts the moment it occurs. Powered by Visual Language Model (VLM) technology, Think Alert translates natural language into dynamic, adaptable alerts, enabling faster response and helping teams act before incidents escalate.

Watch our Think Alert video to see this breakthrough technology in action, and read our full Think Alert blog to discover how it turns words into proactive protection.

Fall Detection: Instant Fall Detection for Rapid Emergency Response

Every second counts when a worker falls. Fall Detection minimizes critical response time with 24/7 automated monitoring that immediately alerts safety teams when workers fall, collapse, or remain on the ground for an extended period of time.

• Eliminate Delays in Incident Discovery: By eliminating delays in incident discovery, the system helps prevent serious injuries while reducing costs associated with manual monitoring and incident investigations.
• Cloud-Based Compliance Audit Reports: All video events and logs are securely stored in the cloud. Data can be easily aggregated, with all PPE violations and fall incidents compiled together and exported as detailed, time-lined reports for auditing and incident investigation purposes without local storage limits. Read more info here

Watch our Fall Detection video to see how this technology transforms workplace safety into proactive protection.

VORTEX x Brivo Access Control Integration: Unified Security Management

We are thrilled to announce a pivotal access control integration with Brivo—enabling unified VSaaS and ACaaS management with real-time video verification and seamless remote door control on a single platform. Monitor access and identity on VORTEX simultaneously and intuitively, ensuring authorized personnel are tracked entering and exiting access points to prevent unauthorized access. Beyond monitoring real-time images on Live View, security teams can now intuitively control access points based on the live scene—bringing complete security management into one unified experience. Learn more

Product Updates

Chroma24: Unveils the Night in True Color

Motion blur and poor color visibility no longer need to compromise security operations. VIVOTEK's Chroma24 technology redefines night vision, capturing sharp movement details and vivid color in low-light environments—delivering superior motion clarity without relying on intrusive supplemental lighting.

Powered by a large aperture, large sensor, and advanced AI-ISP algorithms, Chroma24 ensures accurate color reproduction, clearer motion details, and clean, dependable imaging for reliable 24/7 visibility. From capturing critical color evidence that traditional cameras lose in low light to eliminating motion blur in dynamic scenes, Chroma24 transforms night surveillance from a limitation into an advantage.

Watch our Chroma24 video and visit our dedicated Chroma24 solution page to discover how this technology delivers the color clarity and motion detail operations demand.

2026 H1 Product Brochure

Hot off the press! The comprehensive H1 2026 product brochure is officially live, packed with detailed insights into new models and cutting-edge features that are set to transform the experience.

[Download Your H1 2026 Brochure Now]

Bridge the Gap — VSS Now Flows into VORTEX Cloud

VIVOTEK's VAST Security Station (VSS) 1.5 opens the gate to the cloud world, transforming existing surveillance infrastructure into a powerful hybrid solution without the complexity of traditional cloud migrations.

Key Benefits:

• Deploy in Minutes: Zero configuration required—no VPN setup, no network troubleshooting
• Effortless Management, One Platform: Manage all cameras through a single, unified VORTEX platform with remote access from anywhere
• Save Money, Manage Remotely: Restart VSS from anywhere without costly on-site visits
• Future-Proof Hybrid Solution: 128 free cloud channels to protect existing investments while providing a clear upgrade path

Read our full VSS 1.5 blog to discover how this release future-proofs security operations and learn more about our hybrid cloud solution

NVR Remote Firmware Updates: No Site Visits, No Downtime

Checking whether firmware is up-to-date is no longer necessary with this update. The Core+AI series NVRs now support remote firmware updates, allowing both NVRs and connected cameras to be updated manually from anywhere, anytime—simplifying maintenance and enhancing cybersecurity.

This capability eliminates the need for on-site visits, reduces system downtime, and ensures infrastructure stays secure and up-to-date with minimal effort.

Learn more about Core+AI NVR and watch how to do it through our tutorial video.

VPP Portal: Advanced Maintenance Support

The VIVOTEK Premium Partner Portal now features advanced maintenance support—allowing partners to manage firmware updates and configuration backup or restore from a single platform. This streamlines on-prem device management, providing greater control and saving time in daily operations for cameras managed via VIVOTEK Device Manager.